While a customer program is governed by the value stream to which it belongs, the value stream is not absolutely isolated. We work in a multidisciplinary environment, where people share new ideas and perspectives, as well as hard earned expertise. Some of these people work in disciplines that provide support to a few or all of the value streams, and each contributes to our success in their own way. The supportive disciplines whose affects are most visible to our customers include:

• Certification
• Quality Assurance & Training
• Laboratory Testing
• Technical Publications
• Shipping

Integration is a core part of our business, and our Certification team keeps it that way. From program onset, we draft a certification plan to communicate our intent to the FAA. From there, the team coordinates efforts between all parties involved, including applicable regulatory agencies. As the project gets rolling, in-house FAA DERs verify drawings as they become available and produce 8110-3s. As items get built, in-house FAA DMIRs verify them for compliance and produce 8130-3 airworthiness tags to ship with them. With aircraft embodiment, interior compliance and electrical DERs "walk the plane" to do their inspections and witness tests, producing more 8110-3s. From these activities, the "Cert" team gathers all the data and packages it for the FAA to apply for a STC. It sounds complicated, and it is. Add 50 planes to the mix, with three different configuration styles, and it's even more so. That's why the airlines rely on us to reconfigure their aircraft fleets. It's also why the other value streams rely on Certification's support to assist them with their own programs.

We take quality very seriously at Heath Tecna. In 2010, Quality trainers facilitated the investment of 35,349 hours educating employees about our quality system and lean techniques. Specialists in lean methodologies ensure we eliminate waste in every process. From receiving inspection to final inspection, QA inspectors verify that quality commitments are kept. We also have QA engineers watching over the value streams, performing internal audits and writing procedures for their respective value streams to follow. Finally, a staff of in-house FAA DMIRs (Designated Manufacturing Inspection Representative) perform inspections of conformity on products and testing when the FAA requires such work to be done.

We have a laboratory on site, where we perform flammability and mechanical testing to certify materials that are put into our own products. The value streams utilize the resource for the products they build where applicable. Flammability tests that the technicians often perform include:

• Ignition: 14 CFR/CS 25.853(a) Appendix F Part I
• Heat Release: 14 CFR/CS 25.853(d) Appendix F, Part IV
• Smoke Density: 14 CFR/CS 25.853(d) Appendix F, Part V
• Toxicity: ABD 0031 (Airbus requirement)

The lab also offers contract test services to the aerospace industry.

For every program the value streams work on, there are technical illustrators and writers who support it with technical publications. They provide supplements for aircraft documentation including:

• Illustrated Parts Catalogs (IPCs)
• Component Maintenance Manuals (CMMs)
• Aircraft Maintenance Manuals (AMMs)
• Wire Diagram Manauls (WDMs)
• System Schematic Manuals (SSMs)

They also offer contract technical publication services to the aerospace industry.

We have a large international clientele and our shipping associates custom package interior products to ship all over the world. With our Production Certificate, the team can ship out multiple shipset kits for a reconfiguration program where an STC will eventually be issued. This is a huge advantage for our airline customers, as it allows them to embody multiple aircraft without a PMA break to support a faster installation schedule. In addition, our facility houses a shipping department for production, and another one to serve Aftermarket Support, which allows us to provide excellent service for the unique demands of both operations.